Privacy Policy

MAHI MOVEMENT PRIVACY POLICY

About this Privacy Policy

Mahi Movement is a training platform operated by Harriet Roberts.

At Mahi Movement we recognise the importance of your privacy and understand your concerns about the security of the Personal Information you provide to us. We comply with the Australian Privacy Principles (APPs) as contained in the Privacy Act 1988 (Cth). The APPs detail how Personal Information may be collected, used, disclosed, stored and destroyed, and how an individual may gain access to or make complaints about the Personal Information held about them.

In this Privacy Policy, “we”, “us” and “our” refers to Mahi Movement operated by Harriet Roberts, and “you” refers to any individual about whom we collect personal information.

This policy details how Mahi Movement manages Personal Information about you (including at times health information). This Privacy Policy applies to all Personal Information submitted to or collected by Mahi Movement, through the Mahi Movement website, training platforms, or social media sites, or where you otherwise contact or interact with us through other forms of communication such as email.

In the course of doing business with you, the collection of Personal Information in some instances is necessary or unavoidable.

By submitting Personal Information to us (including via our website or social media sites or purchasing and using our goods and/or services), you accept the terms of this Privacy Policy, and consent to our use, collection, disclosure and retention of Personal Information.

We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We will take reasonable steps to notify you of any changes to our Privacy Policy. However, we recommend you check our website regularly to ensure you are aware of our current Privacy Policy.

We do not, and do not intend to, transact directly with anyone we know to be under the age of 16. By providing any Personal Information to us, you declare that you are over the age of 16. If you are under the age of 16, you should only transact with us with the consent of a parent or guardian and should not submit any Personal Information to us.

Personal Information

We only collect personal information from you when you:

sign up for a membership or training program
contact us
purchase products or services
attend an event, seminar, or training session held by us either online or in person

This personal information may be collected from you during either online or offline transactions or contact with us.

Information we may collect

We ask for personal information so you can use our services, sign in to your account, receive information or support, and when we communicate with you about our services, promotions, and activities.

We collect the following information when you engage with us.

When you create an account we collect:

Name and contact information
Date of birth
Demographic information
Username and password used to establish an account on our services
Fitness or training information which you provide to us
Emergency contact information
Your photograph (optional), or digital or electronic signature
Publicly available information (for example public posts on your social media accounts)
Details of the products or services you have purchased or enquired about
Any additional information you provide through our website, email, phone, or in person
Information provided through voluntary member feedback or engagement surveys
Any additional personal information you provide or authorise us to collect as part of your interaction with Mahi Movement

When you buy products through our website

We may collect:

Billing information (for example credit card details processed through secure payment providers)
Shipping information such as your address
Purchase history

When you use our websites or apps

We may collect:

IP address
Information about your interaction with our website, apps, or advertisements
Pages you visit
Social media handles or content that you tag us in or share on our pages

When you connect fitness devices or apps

With your consent we may collect fitness data from third-party fitness devices or apps such as:

Apple Watch
Apple Health
Google Fit
Samsung Health

Information may include heart rate, calories, steps, distance, duration, or similar fitness activity data where you choose to connect those services.

When you interact with us

We may collect:

Any additional information you provide to us through our services
Information provided through voluntary member surveys or feedback
Information provided when attending Mahi Movement events, seminars, or training sessions

If you are participating in an event we are managing or delivering, we may take images or audio-visual recordings.

By attending events or training sessions you may appear in media captured for marketing purposes unless you request otherwise.

Non-personal information

As part of the standard operation of the website, we may collect certain non-personal information including but not limited to:

browser type
operating system
IP address
domain name used to access the website

We may also collect browsing behaviour such as:

date and time you visited the website
pages you viewed
how long you spent on the website
how often you return to the website

We may use cookies to collect non-personal information described above.

Access to information you provide to us.
You may access any personal information you provide to us, correct or modify such personal information, or request that we make no further use of your personal information. To do so please email: info@harrietroberts.com.au

Use of information

We may use the information we collect for the following purposes:

to fulfil your requests for products or services
to communicate with you regarding your membership or training programs
to provide offers, promotions, or updates relating to our services
to respond to inquiries or support requests
to review website usage and operations
to improve our services, programs, and platforms
to protect the security or integrity of our website and business

Disclosure of information

We may disclose information collected from you to the following entities for business purposes:

employees, contractors, consultants, service providers or suppliers assisting in business operations
service providers assisting with delivery of training programs or digital services
third-party platforms used to operate our services
authorities where required by law

Mahi Movement may use third-party platforms including but not limited to:

Stripe (payment processing)
FITR (training delivery platform)
Google Analytics
Email marketing platforms

These providers may collect or store information as part of providing services to us.

Children: We do not knowingly collect personal information from children under the age of 16.

Third-party websites

Our website may contain links to third-party websites or services which may have their own privacy policies. We are not responsible for the privacy practices of those websites. We recommend reviewing the privacy policies of any external website you visit.

How we hold and store personal information. We store personal information in Australia. Where we disclose information to third parties, those parties may store or process information outside Australia in accordance with the Australian Privacy Principles. We take reasonable steps to protect your information through physical, electronic, and management procedures designed to safeguard personal information from misuse, loss, or unauthorised access. While we take security seriously, no data transmission over the internet can be guaranteed to be completely secure, and transmission is undertaken at your own risk.

We do not store credit card details. Payments are processed through secure third-party providers including Stripe.

Destruction and de-identification

We retain personal information only for as long as required for legitimate business purposes or legal obligations.

When information is no longer required we take steps to securely destroy or permanently de-identify that information.

This may include:

secure destruction of paper records
deletion or encryption of electronic records

Requests for access or correction

You have the right to:

request access to personal information we hold about you
request correction of inaccurate information
request deletion of your personal information where applicable

Requests can be made by contacting: info@harrietroberts.com.au

In some circumstances we may be unable to grant access, including where doing so would pose a serious risk to an individual’s safety or affect commercially sensitive decision-making processes.

Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Updated versions will be published on our website.

If you have questions or concerns about this Privacy Policy please contact:

info@harrietroberts.com.au